Tenant Support
That Runs Itself.

Your tenant texts at 2am about a leak. The bot handles it in their language — collects details, transcribes voice notes, attaches photos. By morning, you have a clean ticket in your dashboard.

Your team replies to tenant WhatsApp and Telegram messages from our mobile or desktop app — one inbox. No WhatsApp Web. Unlimited agents.

No workflow changes. Unlimited agents. 24/7 bot.

No credit card. No commitment.

Live on Telegram & WhatsApp

TenantDesk

online

Today
Type a message...

Your Tenants Text. Your Bot Listens. Your Team Acts.

From the first request to a closed ticket — seamlessly.

1 Tenant

Your Tenants Text.

They open WhatsApp or Telegram and type — in their language, the bot speaks 6. Send a voice note: auto-transcribed. Send photos. The bot won't create a ticket until the issue is clearly described. After hours — same thing: it handles the request and queues it for the morning.

TD

TenantDesk

online

Today

Hi! Report your maintenance issue. Send text, voice or photos.

21:03

There's a water leak in the bathroom, flooding my neighbors 😰

21:04 ✓✓

Sorry to hear! Can you send photos and your contact number?

21:04

Maria García · +34 612 345 678

21:05 ✓✓

Summary:

🔧 Water leak — Bathroom
👤 Maria García
📞 +34 612 345 678
🚨 Plumber assigned

21:05

🕐 Our team is outside working hours (20:00–08:00). We'll pass this to an agent who will reply during working hours. Thank you!

21:05

Message
2 Dashboard

Your Bot Listens.

The case lands in your dashboard with full context: address, photos, category, urgency, and assigned specialist. Your team gets notified instantly.

desk.tenantdesk.io
🚨

URGENT — NEW SUPPORT REQUEST

Walter White · WhatsApp · just now

CategoryPlumbing leak
SpecialistPlumber
UrgentYES ⚠️
Photos3 attached
IssueFlooding neighbors below
+1
3 Agent

Your Team Acts.

Your agent opens the app on their phone, sees the case, and replies directly to the tenant — to their WhatsApp or Telegram — without switching apps. Unlimited agents. No 5-agent cap.

Conversations

WW

Walter White #11

now

🚨 URGENT — NEW SUPPORT REQUEST

1
WW

Walter White #10

5d

Did you close the water valve?

BG

B. García #9

6d

↩ Hey

BG

B. García #7

6d

↩ Hello George

WW

Walter White #6

7d

🚨 URGENT — NEW SUPPORT...

WW

Walter White #5

7d

↩ Hello, how are you?

Chats
Contacts
Settings
WW

Walter White #11

WhatsApp WA
Auto-assigned to this conversation

🚨 URGENT — NEW SUPPORT REQUEST

Channel: WHATSAPP

Category: plumbing_leak

Specialist: plumber

Urgent: ⚠️ YES · Photos: 3

Name: Walter White

Issue: FLOODING MY NEIGHBORS

Phone: +34 6__ ___ ___

We'll send a plumber today between 10–12. Please keep the valve closed.

Try it yourself

Send a message to our bot right now. Try voice, photos, or just type. See what your tenants will experience.

Demo mode: 5 photos, 1 video (30s), 5 messages/min. No limits on paid plans.

What the AI Handles For You

The bot isn't a form — it's a support agent. It collects, classifies, and escalates every request to the right place without you lifting a finger.

No noise for your agents

The bot won't create a ticket until it has a clear description. The tenant can send a confusing voice note, write in Russian, or contact at 3am — the bot handles it all and delivers a clean, actionable case to your team. And if a frustrated tenant starts cursing or yelling, the profanity filter quietly neutralises it before it reaches your agents.

No language or accent barrier

Tenant speaks Russian, has a heavy accent, or sends a voice note at 3am. Bot transcribes, translates, and asks until the picture is clear. Agent reads a clean summary. No awkward calls.

OOH covered automatically

It's 11pm and a tenant reports a broken boiler. The bot handles it, collects all details, and queues the ticket. At 9am your agent sees a complete case. Zero missed contacts outside working hours.

Unlimited agents

WhatsApp Business limits you to 5 agents. We don't. Connect your whole team — property managers, maintenance, admin — each with their own login. They reply from mobile or desktop.

Reply From Anywhere

Your team replies to tenant WhatsApp and Telegram messages through our app — on mobile or desktop. One inbox, no switching, no WhatsApp Web.

Have your property list in Excel or CSV? The bot imports it instantly. Required fields: address, status (rented/available) and responsible agent. CRM API integrations available on Professional plan.

WhatsApp + Telegram, one inbox

Tenants write from wherever they prefer. Agents reply to either channel — directly to their WhatsApp or Telegram — from the same app.

Mobile and desktop app

iOS, Android, and web browser. Push notifications for urgent cases. Your agents reply from anywhere, at any time.

Unlimited agents

WhatsApp Business limits you to 5 agents. We don't. Add your whole team — each with their own login, history, and notifications.

Conversations

WW

Walter White #11

now

🚨 URGENT — NEW SUPPORT REQUEST

1
WW

Walter White #10

5d

Did you close the water valve?

BG

B. García #9

6d

↩ Hey

BG

B. García #7

6d

↩ Hello George

WW

Walter White #6

7d

🚨 URGENT — NEW SUPPORT...

Chats
Contacts
Settings
WW

Walter White #11

WhatsApp WA
Auto-assigned to this conversation

🚨 URGENT — NEW SUPPORT REQUEST

Channel: WHATSAPP

Category: plumbing_leak

Specialist: plumber · ⚠️ Urgent

Photos: 3

Name: Walter White

Issue: FLOODING MY NEIGHBORS

Phone: +34 6__ ___ ___

We'll send a plumber today between 10–12. Please keep the water valve closed.

GDPR Compliant

EU servers (Germany). Encrypted at rest and in transit. Conversation data auto-deleted 90 days after case closure. No data shared with third parties.

Read full privacy policy →

Pricing

No contracts. Cancel anytime. First 25 tickets per month free on Starter.

Starter

€29 /mo
  • Up to 50 units
  • Telegram + WhatsApp
  • Web dashboard included
  • Email support
Start Using It — Pay in 30 Days

No credit card. No commitment.

Most popular

Professional

€79 /mo
  • Up to 200 units
  • Telegram + WhatsApp
  • CSV / Excel property import
  • Priority support
  • Custom welcome messages
Start Using It — Pay in 30 Days

No credit card. No commitment.

Enterprise

Custom
  • Unlimited units
  • Multi-agency
  • CRM API integrations
  • Dedicated account manager
  • SLA guarantee
Contact us
💬 Ask Teny